Cancellation, Subscription, and Refund Policy

1. Before payment

• Confirm the tier, billing period, total charge, renewal status, and included features.
• Third-party fees such as Suno or ChatGPT are not included.
• An annual monthly equivalent is comparative; the displayed 12-month total is the charge.

2. Canceling renewal

A cancellation request stops the next renewal. The already-paid period remains available until its end unless a separate refund is approved.

Use the payment provider's subscription controls when available or email admin@plpl.co.kr. Canceling billing and deleting an account are separate actions.

3. Withdrawal and refund requests

You may request a full refund when service delivery has not started and the request is within the applicable statutory withdrawal period.

Where statutory refund grounds apply, the amount is determined from delivered and divisible undelivered portions, the contract at purchase, and applicable law. The exclusion of discretionary usage-based partial refunds does not restrict these statutory rights.

4. Service not as described

If the service materially differs from its description or a defect prevents core use, you may request termination or a refund within the period provided by applicable law.

Provide the account email, payment record, time, and reproducible symptom. Never send passwords, card numbers, or authentication codes.

5. Refund method and timing

Approved refunds are normally returned to the original payment method, and the process begins within the period required by law after withdrawal or approval. The payment provider may need additional posting time.

If the original method cannot be used, we notify you and agree on an available method.

6. Costs outside this policy

Fees paid directly to Suno, ChatGPT, connectivity, storage devices, or other third parties follow those providers' policies and are not refunded by Playlist Playground.